Terms of Use
Terms governing the use of the website and all materials and information on this website
Terms and Conditions – Hiddenc Liffe Climbing Gym
Last Updated: December 2024
Welcome to Hiddenc Liffe Climbing Gym. These Terms and Conditions ("Terms") govern your use of our climbing services and website. By using our services or website, you agree to be bound by these Terms.
1. Website Use
This website is provided for informational purposes and to facilitate climbing gym bookings. By using this website, you agree to use it in accordance with these terms.
- You must be at least 18 years old to use this website
- You agree not to use the website for any unlawful purpose
- You may not attempt to gain unauthorized access to any part of the website
- You are responsible for maintaining the confidentiality of your account information
- We reserve the right to modify or discontinue the website at any time
2. Climbing Gym Services
Our climbing gym services are subject to availability and specific terms outlined in your booking agreement.
- All bookings require advance reservation and payment
- Proper climbing attire is required in the gym
- Climbing equipment may be rented for an additional fee
- Personal climbing instruction sessions are available with certified instructors
- Group climbing sessions are available for members and guests
3. Payment and Pricing
All prices are subject to change without notice. Payment is required at the time of booking or service use.
- We accept major credit cards and debit cards
- Advance payment may be required for certain services
- Additional fees may apply for equipment rental and extras
- Prices are quoted in Polish zloty unless otherwise specified
- Taxes and fees are included in the quoted price
4. Cancellation and Refund Policy
Our cancellation policy is designed to be fair to both parties while protecting our business interests.
- Free cancellation up to 24 hours before your scheduled time
- Cancellations within 24 hours may incur a fee
- No-shows will be charged the full service amount
- Refunds will be processed within 5-7 business days
- Weather-related cancellations are handled on a case-by-case basis
5. Climbing Gym Use and Safety
Members are responsible for following climbing gym rules and maintaining a safe environment.
- Follow all posted climbing gym rules and etiquette
- Maintain proper hygiene and cleanliness
- Use climbing equipment properly and return it to designated areas
- Keep climbing areas clear and safe
- Report any safety concerns immediately
6. Liability and Insurance
Members are responsible for their own safety and the safety of others while using our facilities.
- Basic liability coverage is included in all services
- Members are liable for any damage to climbing gym property
- Additional insurance coverage is available for purchase
- We are not liable for personal belongings left in the climbing gym
- Report all incidents to our staff immediately
7. Privacy and Data Protection
We respect your privacy and protect your personal information in accordance with applicable laws.
- Personal information is collected only as necessary for our services
- We do not share personal information with third parties without consent
- You may request access to or deletion of your personal data
- We use appropriate security measures to protect your information
- Please review our Privacy Policy for detailed information
8. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately.
- Continued use of our services constitutes acceptance of changes
- We will notify customers of significant changes via email
- Previous versions of terms are available upon request
- Disputes will be resolved under the current terms
9. Contact Information
For questions about these terms or our services, please contact us:
- Email: info@hiddencliffe.com
- Phone: +48796595699
- Address: Targowa 33a/lokal 4, Warszawa
- Website: hiddencliffe.com